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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
Introduction
Meet Katharine (2:21)
Course Overview and Learning Outcomes
How to Take the Course
Feedback Collection Form
What is Trauma and How Does it Show up at Work?
Introduction
The Prevalence of Trauma (8:03)
Definitions
Why Organizational Responses to Trauma Matter (1:35)
Trauma and the Brain (5:13)
LASER Technique
Overview (1:18)
Listen
Introduction
Before You Begin (7:39)
Active Listening Techniques
Managing Your Own Response When Hearing a Story of Trauma (4:34)
Hearing What Isn't Said (5:55)
Handling Emotional Disregulation (12:15)
Knowledge Check
Case Study: The Power of Listening
Conclusion
Acknowledge
Introduction
What to Say and What NOT to Say (9:10)
Apologies
What If the Person is Wrong--or Lying? (3:55)
Why We Blame Victims, and How Not To
Distancing Assumptions
Case Study: A Failure to Acknowledge
Conclusion
Share
Introduction
What to Share
What to Share: Facts (3:58)
What to Share: Process (1:57)
What to Share: Values (1:27)
What You Don't Know or Can't Share (1:42)
How to Share Information with Those in Trauma (1:51)
Reflection: Our Own Efforts to Share Information
Conclusion (0:56)
Empower
Introduction (4:21)
The Importance of Boundary Setting (3:21)
How to Offer Help
Resources Everyone Should Know (4:18)
Knowledge Check
Conclusion
Return
Introduction (0:48)
Ending the Conversation Gracefully (8:34)
Check in Later (6:47)
Return to Yourself (25:53)
Takeaways
Conclusion
Summary
Digital Downloads
Next Steps--And Ongoing Support (1:25)
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Managing Your Own Response When Hearing a Story of Trauma
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